Employee Benefits

Administrative staff who work 30 hours per week for 52 weeks are eligible for health insurance coverage. College Division and Preparatory Division faculty members who teach 10 or more hours per week are eligible for health insurance coverage on July 1, or as soon thereafter as it is determined that 10 hours will be taught. Each eligible employee has the opportunity to select from two Aetna plans. Option 1 is a Point of Service (POS) plan which combines in-network managed care and out-of-network benefits. Option 2 is a Consumer Directed Health Plan (CDHP) which includes a Health Savings Account (HSA). This is a high deductible plan, and the member is responsible for paying for medical expenses in full until deductibles are satisfied, after which there is a cost share between the member and Aetna.

By establishing a personal login with Aetna Navigator, members can check claims and benefits; request materials or ID cards; search for doctors, specialists and facilities; locate participating pharmacies; and more.

For more specific information on the Aetna plans, please refer to the following documents:

• Point-of-Service (POS)/Traditional Plan:
  POS SPD
  and
  POS SBC
• Consumer Directed Health Plan (CDHP):
  CDHP SPD
  and
  CDHP SBC

Additionally, federal regulations require us to provide medical plan participants with various notices during the year. Below you will find HIPAA, Open Enrollment, and Health Insurance Marketplace/Exchange Notices for 2018:

• HIPAA Notice
• Open Enrollment Notices
• Marketplace Notice
• Summary Annual Report for Health Plan

For convenience, below are some commonly requested forms and information:

• Claim Form
• Gym Reimbursement Form
• Mail Order Pharmacy Information
• Mail Order Form

An employee who elects Option #2 (the Consumer Directed Health Plan) for her/his medical coverage may establish a Health Savings Account (HSA), provided (s)he doesn’t have any other coverage that will pay towards the deductible (e.g. secondary medical insurance, Medicare, flexible spending account). An HSA is a tax-advantaged bank account that an individual can use to help cover the costs of qualified medical, dental and vision expenses, regardless of whether or not the expenses are covered by the plan. Deposits made into the account are tax free. Any interest earned and/or funds withdrawn from the account are not taxed as long as they are used to pay for qualified expenses. Funds may also be used to pay for qualified expenses for a legal tax dependent (e.g. a spouse or dependent child). For a listing of qualified expenses, please see the IRS publication.

For 2018, Juilliard will make contributions to an employee's HSA if the account is established with Payflex. Payflex is owned by Aetna and works directly with them to manage such accounts. If an employee has individual coverage, Juilliard will contribute $125.00 per quarter; if an employee is covering two or more people, Juilliard will contribute $250.00 per quarter. An employee does have the right as a consumer to establish an HSA elsewhere. However, if an employee elects to do so (s)he will be ineligible for Juilliard’s contributions.

It is the employee’s responsibility to manage their HSA. An employee should keep receipts and bills for any transactions (s)he has with her/his HSA. This allows her/him to prove to the IRS that HSA funds were used for qualified expenses. (HSA funds used for non-qualified expenses are subject to ordinary income taxes and a penalty.)

For more information about HSAs, please see the Benefits Manager.

Under the Patient Protection and Affordable Care Act (PPACA), medical plans, including Juilliard's, must cover preventive care at 100% when obtained in-network. That is, services or procedures designated as preventive care must be covered at 100% by the insurer; these services are not subject to a co-pay, deductible, or co-insurance. A member should contact Aetna for assistance in determining what services are covered as preventive care under the plan.

Please review this document about Medicare eligibility and coverage and how it relates to Juilliard's medical plan.

The Supplemental Health Plan through Aetna offers additional, automatic coverage for employees who enroll in either of the two main Aetna health plans offered at Juilliard.

Coverage from the Supplemental Health Plan includes:

• The Aetna Hospital Indemnity Plan
• The Aetna Accident Plan
• The Aetna Group Specified Disease Plan

The Hospital Indemnity Plan pays benefits related to an inpatient hospital stay. These benefits are payable once per member during a plan year, unless otherwise specified. All daily inpatient stay benefits begin on day two and count toward the plan year maximum. There is a maximum benefit of 30 days per plan year, combined for all inpatient stays.

The Accident Plan pays benefits for injuries related to an accident that happens when you are on or off the job. The plan pays benefits for an extensive list of minor to serious injuries resulting from an accident. Under this benefit, Aetna will not pay any benefits for a service or supply rendered or received that is not specifically covered or related to an accidental injury, or that occurs more than 90 days after the accident.

The Group Specified Disease Plan pays benefits when you are diagnosed with a specified disease, including cancer. If your selected medical plan covers your eligible dependents, their available benefits will be based on 50% of your available benefits.

To see the complete outline of coverage from the Supplemental Health Plan, please click the link below. Additionally, if you have questions and would like assistance, please contact Aetna: 1-800-607-3366.

View Supplemental Health Plan Highlights

Administrative staff who work at least 20 hours per week, and College Division and Pre-College Division faculty members who teach five or more hours per week, are eligible to participate in a dental plan through Aetna. Each eligible employee may select from two dental plans: a Dental Maintenance Organization (DMO) and a Dental Passive Preferred Provider Organization (Passive PPO). Enrollment in the DMO requires that dental services be provided by a primary care dentist selected from the network of participating DMO dentists; there is no out-of-network coverage. Under the PPO plan, participants may choose at the time of service either a PPO participating dentist or any non-participating dentist. Non-participating benefits are subject to usual and prevailing charge limits as determined by Aetna.

If a staff member elects this coverage and is a full-time staff member, the employee and the School each contribute 50 percent of the monthly premium for individual coverage. If a faculty member elects this coverage and teaches 10 or more hours per week, the employee and the School each contribute 50 percent of the monthly premium for individual coverage. Employees who choose to cover their dependents pay the cost of the family portion in full. Part-time staff members who work at least 20 hours per week, and faculty members who teach between five and nine hours per week, can enroll in the plan but must pay the entire cost of this coverage in full for both the employee and his or her dependents.

• Passive PPO Plan Claim Form
  (for participants in the Passive PPO Plan who see a nonparticipating dentist)
• Dental Benefits Summary
• Summary Annual Notice

Full-time permanent administrative staff, and College Division and Pre-College Division faculty members who teach 10 or more hours per week, are eligible to enroll in a voluntary vision plan through VSP. The plan provides coverage for well vision exams, prescription glasses and contact lenses. Coverage is available for both VSP doctors and providers and for out-of-network providers of the employee's choice.

• Benefits Summary
• VSP Claim Form
• Summary Annual Notice

Under the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA), employees and their covered dependents have the opportunity for a temporary extension of health, dental, and vision coverage at group rates in instances where coverage under the plan would otherwise end. The employee or dependent is responsible for the entire premium for COBRA coverage.

Employees have a right to choose COBRA benefits when coverage is lost due to:

• a reduction in work hours, or
• termination of employment, including retirement.

When you terminate employment, your coverage automatically continues until the end of the calendar month in which your employment terminates. If your employment ends on the last day of the month, coverage will end on that day.

Coverage is extended only to those individuals covered at the time of termination.

Covered dependents also have a right, independent of the employee's right, to elect COBRA coverage. The covered dependent may elect COBRA even if the employee does not. A spouse or dependent child covered under an employee's Juilliard health and/or dental plan has the right to elect COBRA continuation coverage if they lose coverage due to:

• the employee's death; the employee's termination or reduction in work hours at Juilliard; divorce or legal separation from the employee; or
• if a covered individual ceases to meet the definition of a dependent.

The length of COBRA coverage is between 18 and 36 months, depending on the circumstances:

• 18 months when coverage is lost due to termination or reduction in hours; New York State law allows an extension of continuation coverage (medical only) once the Federal continuation period has been exhausted, up to an additional 18 months. If enrolled in Federal continuation coverage, you will be contacted before your Federal COBRA expires and will be provided with information on additional continuation coverage under New York State law.
• 29 months when coverage is lost and individual becomes disabled within 60 days of termination.
• 36 months when coverage is lost due to death, divorce, legal separation, or loss of dependent child status.

Upon termination of employment, or a reduction in hours which makes the employee ineligible for Juilliard supported coverage, the employee, and any covered dependents, will receive COBRA enrollment information from Discovery Benefits, the administrator of Juilliard's COBRA benefits. The employee or family member must inform the Office of Human Resources of a divorce, legal separation or loss of child's dependent status within 30 days of the event in order to ensure continuation of coverage.

MyAdvocate, Personal Health Assistant, is an advocacy service that’s here to help eligible employees with matters related to the School’s medical, dental and vision plans. MyAdvocate acts as an extension of our Human Resources staff and is available as a resource to escalate and assist in resolving your benefit issues. Their service is designed to make your life easier by helping to navigate complexities. Some examples of their services are:

• Assistance with claims or billing issues;
• Eligibility, coordination of benefits;
• Finding the highest quality in-network doctors;
• Comparing treatment costs in your area; and
• Explaining benefits in easy to understand language.

Service is available 24/7 via the toll free number, 833.968.1775.  When you call in, the Care Coordinator gathers information and refers you to an Advocate who will remain with you until your issue is resolved. This program is available to you, your family members living in your home as well as your parents and parents-in-law.

• MyAdvocate, Personal Health Assistant brochure

Juilliard offers two Employee Assistance Program (EAP): through SupportLinc and Health Advocate. Both vendors provide confidential support, guidance and resources to assist faculty and staff and immediate family members in the prevention, early intervention and resolution of problems that may impact someone personally or professionally. Supportlinc has an extensive web portal that provides access to trainings, financial tools, career resources and exclusive discounts. You can also speak with a live counselor via the mobile app EConnect or use Textcoach to contact a licensed counselor. Animo can help you enhance your overall health and mental wellbeing through self-guided resources. In addition, complete a short survey through Navigator and you will receive personalized guidance on emotional fitness.

All calls and counseling services are confidential unless you specifically grant permission to share your information or a concern is presented with a legal obligation that requires disclosure of your information. To contact Supportlinc services 24 hours a day, 7 days a week, call their toll free number (888) 881-LINC (5462), text “support” to 51230 or visit their website and enter the username “juilliard”.

Health Advocate has a team of professionals who can confidentially consult with you over the telephone and help you find solutions and resources for personal and work/life issues. The program also includes a limited number of face-to-face assessment and counseling sessions. An advocate may then provide you with consultation, resources, an action plan and information to help you address your issue. All services are offered at no cost to the employee. However, if a referral to an outside vendor is accepted, the employee may be responsible for the costs of those services.

All calls and counseling services are completely confidential. Telephone and online access to the EAP services are available 24 hours a day, 7 days a week. Simply call their toll free number at (888) 293-6948 or go to the website.

Please note that this service is for staff and faculty only. Concerns about students should be addressed to the Assessment and Care Team at (212) 799-5000, ext. 7300

Beginning July 1, 2018, full-time administrative staff members will be covered under a new Short-Term Disability plan. Staff members will become covered on the plan the first day of the calendar month coinciding with or next following 6 consecutive months of eligible employment. The plan provides wage replacement at the rate of 60% of the first $8,333.00 of weekly pre-disability earnings (as of the date of disability), reduced by any deductible income (e.g. work earnings, workers’ compensation, state disability, etc.). The minimum weekly benefit is $15.00 and the maximum weekly benefit is $5,000.00. There is a 7-day waiting period before benefits become payable

Employees who are out on disability are required to first use all of their available sick time. Once sick time has been exhausted, an employee has one of two options for wage replacement (during their period of disability):

1. apply for Short-Term Disability benefits; or
2. use any available vacation, personal and/or compensatory time to continue receiving 100% of pay. (Please note that an employee cannot collect Short-Term disability benefits in addition to receiving 100% of their pay.)

Once the period of disability ends, benefit payments end.

• Application for Short-Term Disability Benefits

On the first day of the month coincident with or following one year of employment, regular full-time staff members and College Division faculty members who teach 10 or more hours per week are covered by a Juilliard-paid long-term disability policy through Standard Insurance. Long-term disability pays you a benefit if you are unable to work because of a disabling injury or illness after 26 weeks. Benefits continue until you recover and return to work, or until you reach the plan's age limit.

• Group Long Term Disability Insurance Certificate and Summary Plan Description
• Summary Annual Notice for the Standard Disability Insurance plan

Regular full-time staff members and College and Preparatory Division faculty members who teach 10 or more hours per week are eligible for Juilliard-paid group term life insurance through Standard Insurance. Coverage takes effect on the first day of the month following three months of employment. The amount of coverage is equal to the employee’s annual salary, rounded up to the nearest thousand with a maximum benefit of $300,000.

Eligible employees also have the option of purchasing additional life and ad&d coverage to supplement their basic benefit. If elected, employees may also be able to purchase coverage for a spouse and/or dependent child(ren), and are responsible for paying the premiums of the additional coverage on a post-tax basis via Payroll deductions.

• Group Term Life Insurance Certificate and Summary Plan Description
• Beneficiary Form
• Summary Annual Notice for the Standard Group Term Life Insurance plan

All Juilliard School employees are covered by the New York State Workers' Compensation Law. Workers' Compensation is insurance that will provide you with cash and/or medical care if you have been injured or become ill as a direct result of your job. Claims for Workers' Compensation may be filed in situations where you just want to report that an incident occurred as well as for those incidents that require a medical leave of absence.  To fill out an incident form, please click here.  It is essential that every injury or accident be reported at once and that an online Incident Report is completed and submitted to the Facilities Office

Please report even those injuries not requiring immediate medical care. If medical care is required, physician and/or hospital bills should be sent by the provider to:

PMA Customer Service Center
P.O. Box 5231
Janesville, WI 53547-5231

The provider will be reimbursed directly through PMA. DO NOT SUBMIT THESE BILLS TO AETNA OR ANOTHER INSURANCE CARRIER AND DO NOT PAY THE BILLS DIRECTLY TO THE PROVIDER

Eligible staff members who work more than 1,000 hours per year, and College Division faculty members who teach a minimum of 300 hours per school year, are eligible to participate in a Pension Plan through TIAA. Participation begins on the first of the month following the completion of a 24-month period, which constitutes two years of service at Juilliard without a break in service, and the attainment of age 21. Service with a prior eligible employer may be used toward meeting the two years of service requirement for plan participation. Juilliard contributes an amount equal to 10% of regular salary up to IRS limits, which are updated annually.

Please see the Benefits Manager or Juilliard's dedicated website at TIAA-CREF for more detailed information.

• Summary Plan Description
• Summary Annual Notice for The Juilliard School Defined Contribution Retirement Plan
• Plan and Investment Notice (fee disclosure)

All employees are eligible to participate in a Supplemental Retirement Annuity through salary reduction. The gross salary is reduced by the selected amount, tax deferred, and that amount is contributed to the employee’s TIAA GSRA account. This amount cannot exceed the IRS limits, which are updated annually.

Please see the Benefits Manager or Juilliard's dedicated website at TIAA-CREF for more detailed information.

• Summary Plan Description
• Summary Annual Notice for The Juilliard School Defined Contribution Retirement Plan
• Plan and Investment Notice (fee disclosure)

A Flexible Spending Account lets an employee set aside a specific amount of her/his pay on a before-tax basis to reimburse themselves for a variety of eligible Health Care (maximum of $2,650 per year) and Dependent Care (maximum of $5,000 per year) expenses as they arise. The employee determines how much to contribute each calendar year during open enrollment. The total amount is deducted equally from each paycheck before federal, social security and, in most areas, state and local taxes are calculated. As the employee incurs eligible expenses, (s)he requests payments from their account. It is important that an employee not set aside more money in her/his FSA account than (s)he will use during the plan year. If there is any money left in the account after all expenses have been reimbursed, this amount will be forfeited. IRS regulations do not permit Juilliard to return the money to the employee. This plan is administered by Discovery Benefits. Please visit Discovery Benefits' website for more information.

• Claim Form (Medical and Dependent Care expenses only)

Juilliard also offers a Parking Flexible Spending Account, also administered by Discovery Benefits. This benefit allows an employee to set aside pre-tax dollars for reimbursement of work-related parking expenses. Eligible expenses include parking costs incurred at or near Juilliard, or a facility from which you commute to work such as Park-N-Ride lots.

If an employee decides to participate in this benefit, (s)he will first need to calculate her/his average monthly parking expenses and decide how much (s)he would like deducted per month to be put into the account. Deductions will be divided evenly and deducted from each paycheck. Once the employee has enrolled in this plan, (s)he can begin submitting reimbursement claims for her/his parking expenses. Unlike the Health and Dependent Care FSAs, any unused contributions the employee makes to the plan will be carried over to her/his account from month to month and year to year. However, (s)he should be aware that the maximum amount s(he) can claim for any month is $260.

Discovery Benefits requires Parking FSA claims to be submitted electronically.

The program allows employees to pay for their commuter transit benefits on a pre-tax basis. HealthEquity/WageWorks, the vendor, has a robust commuter benefit platform that fits many types of needs. The monthly benefit amount the employee elects will be deducted from their paycheck.

• To sign up: visit the website, click “log in / register” and select “Employee Registration.”
• For a visual aid on how to sign up, watch this video.

Additional information, help, or troubleshooting assistance is obtained by contacting HealthEquity/WageWorks directly at 877-924-3967. There is also a “Live Chat” option available on their website.

Since the number of employees who travel on Juilliard business has been increasing, Juilliard has arranged for a program providing benefits and services for employees traveling on Juilliard business. The plan supplements our other insurance benefits and is specifically designed to cover employees who become ill while traveling on business.

The insurance program is provided by ACE American Insurance Company and the services are provided by Europ Assistance. Below you will find a brochure and ID card outlining the benefits provided under this program, as well as a list of FAQs. If you travel on Juilliard business, please read the information carefully and keep a copy of it with you. In the event of a medical emergency while traveling on Juilliard business, Europ Assistance should be notified immediately. These services are available 24/7 with multilingual support.

ACE American Insurance Company along with Europ Assistance provides you with several important benefits and services including but not limited to:

• Pre-Trip Information
• On-Line access to global Information
• Insured Benefits for emergency medical expenses while traveling on business outside of your home country, which includes:
• Up to $250,000 for Medical Expenses
• There is no deductible
• 100% of the cost for a medical evacuation
• Up to $100,000 for the cost of evacuations due to political issues or natural disasters

If you become ill while traveling on Juilliard business, this policy is your primary coverage. If you also have medical insurance coverage, either through Juilliard or another source, that coverage will be secondary in the event this policy does not cover your expenses in full. It is important to note that this plan is not intended to cover any routine expenses (physicals, well care, elective surgery, etc...) while you are in your home country. Please note that if you are injured while performing duties for Juilliard, whether in the United States or in another country, Workers' Compensation through PMA will be the insurer for the injury. Human Resources should be contacted as soon as possible if you sustain a work-related injury.

• Brochure
• ID Card
• FAQ
• Summary Annual Notice

The Fitness Center, located on the 22nd Floor of the Rose Building, is available to all faculty, staff, apprentices, and students upon presentation of their Juilliard ID and a valid government issued identification to the Lobbyguard kiosk on the 11th floor of the residence hall. All non-residential Juilliard community members can pick up a frequent visitor barcode or key tag from the Office of Residence Life. The Fitness Center is open seven days a week. Use of all strength training equipment (Cybex machines) and the treadmills is limited to the hours of 7am to midnight Monday – Thursday, 7am to 10pm Friday, and 10am to midnight Saturday – Sunday. Staff members interested in using the Fitness Center must first complete a Fitness Center Registration form. When the access code is changed, approved users will receive an e-mail informing them of the changes throughout the year.

Employees who are experiencing discomfort which they think might be attributable to the set-up of their workstation should contact the Director of Human Resources for assistance, ext. 355, Room 231.

The Faculty Lounge is located on the fifth floor in Room 558. The lounge houses PCs, telephones, a microwave, small tables for eating, and comfortable seating. There is a filtered water cooler with hot water for tea, and there is always hot coffee and fresh milk available.

As stated above, the Faculty Assistant is also located in the lounge. In addition to handling phone calls for faculty, the Faculty Assistant is available to respond to faculty needs whenever possible. Accompanist timesheets are also handled by the Faculty Assistant. The Faculty Assistant is also available to assist faculty members in using Juilliard e-mail.

All full-time permanent staff members are welcome to audit non-credit Extension courses free of charge, if the course they choose is not full. Full-time staff members who have been at Juilliard for at least six months can enroll in Extension courses for credit, free of charge, also subject to space availability. For further information, contact the Extension Division at extension 273.

Children of full-time staff members who have been at Juilliard more than one year receive full tuition remission in the College, Extension, MAP, and Pre-College. All required fees must be paid.

Tickets to Juilliard performances are available to Juilliard college division students, faculty, and staff free of charge, depending on availability. Tickets become available to the Juilliard community on the first day of sale to the general public. Before you can reserve tickets online, you must submit the form online to request an account in Juilliard’s Patron Portal (takes up to two business days to create the account). Once you receive your email confirmation with your Juilliard Patron Portal login instructions and set up your account, you may reserve tickets directly at juilliard.edu using the “Get Member Tickets” button on event listings.

Please note that community comp tickets for Alice Tully, David Geffen, and Carnegie halls are not available online, and may be obtained in person only at the Juilliard box office. Limit two per person. Additional tickets may be purchased at a 50% discount at the respective box offices.

The Juilliard Store
15% OFF with Juilliard ID
144 W 66th Street, between Broadway and Amsterdam Avenue | (212) 799-5000, ext. 237

Juilliard Faculty, Staff and Students enjoy a 10% discount off any purchase in the Met Opera Shop. To make use of the discount, one must present their Juilliard ID and provide the shop with their name, address and e-mail. Upon providing this information to the shop, Juilliard employees and students are encouraged to sign up for e-mail notifications of special events and private sales.

All employees of Lincoln Center constituents are eligible to receive 50% off “day-of” tickets to performances on the campus (subject to availability and blackout dates). To make use of this discount, please go to the box office of the presenting organization on the day of the performance, no later than one hour prior to curtain. Once there, present your laminated, official staff ID with photo. You may then purchase up to two tickets for that day’s performance with a 50% discount.

Indie Food and Wine
10% OFF with Juilliard ID
144 W 65th Street, directly across from The Juilliard School | (212) 875-5256

Old John’s Luncheonette
10% OFF, cash only
148 W 67th Street, between Amsterdam Avenue and Broadway | (212) 874-2700

Amy's Bread Café at The New York Public Library
10% OFF with Juillard ID
40 Lincoln Center Plaza

Signature Theater Café and Bar
25% OFF lunch combos, 25% OFF non-alcoholic drinks, and 10% OFF food and alcohol with Juilliard ID
480 W 42nd Street, at 10th Avenue

Breads Bakery
10% discount with Juilliard ID
1890 Broadway, between W 62nd and W 63rd Street | (212) 633-2253

AMC Lowes Lincoln Square Theater/IMAX
$10 tickets through Office of Student Affairs (OSA) with Juilliard ID
1998 Broadway, at W 67th Street | (212) 336-5020

Museum of Modern Art (MoMA) and MoMA PS1
Free admission with Juilliard ID
11 W 53rd Street, between 5th Avenue and 6th Avenue | (212) 708-9400

New York City Ballet
$30 day-of tickets for anyone 30 years of age and under. Restrictions apply, see website for details.
20 Lincoln Center Plaza | (212) 870-5570

Lincoln Center Performances on Campus
50% OFF “day-of” tickets subject to availability and blackout dates
To make use of this discount, please go to the box office of the presenting organization on the day of the performance no later than one hour prior to curtain. Once there, present your Juilliard ID with photo. You may then purchase up to two tickets for that day’s performance with a 50% discount.

*Please note, $25 rush tickets for the Metropolitan Opera are now offered daily online on the Met website. The tickets, in prime seating locations, are available on a first-come, first-served basis for most performances. Rush tickets are no longer available at the Box Office or over the phone.**

TheaterMania Gold Club
$59 annual membership (regularly $99)

Harmony Cleaners West Side
10% OFF
61 W 62nd Street, at Columbus Avenue | (212) 586-1854

Met Opera Shop
10% OFF any purchase
To make use of the discount, please present your Juilliard ID and provide the shop with your name, address, and e-mail. Upon providing this information to the shop, Juilliard employees are encouraged to also sign up for e-mail notifications of special events and private sales.

Dodge Fitness Center at Columbia University

A Juilliard current ID card is required to register. Basic membership includes a temporary locker and a towel service. Memberships can be purchased through May 14, 2017 ($172), or August 7, 2017 ($335). There is a $7 fee for a new ID card.

Memberships can be purchased at the Membership Office during office hours, which are as follows:

Monday 9am-7:30pm
Tuesday 9am-4:30pm
Wednesday 9am-4:30pm
Thursday 9am-7:30pm
Friday 9am-4:30pm

Information on DFC facilities, including schedules, programs, prices, family memberships, facilities, and policies is available on their website or by calling 212-854-2546 or 212-854-2547.

The Mailroom, located on street level by the 66th street entrance, is responsible for all incoming, outgoing and inter-office mail for faculty, students and staff. The Mailroom is open 9 am to 4 pm, Monday to Friday. Mail deliveries and pickups are made twice daily to all administrative offices at 10:30 am and 3:30 pm. Incoming letters and packages are received daily from the USPS, Fed-Ex, UPS and other services. Student mail is delivered daily to the student mailboxes located on the north wall of the Mailroom, opposite the Copy Center. Faculty mail is delivered daily to the faculty mailboxes on the fifth floor at the Faculty Lounge. Faculty packages too large for the mailbox are held in the mailroom and a slip is placed in the Faculty mailbox. Packages may be picked up from 9 am to 4 pm, Monday to Friday. Outgoing shipments can be made by any employee via USPS, Fed-Ex and UPS. Outgoing mail can be brought to the mailroom until 4:00 pm for delivery to the Post Office that day.

Only authorized mailroom employees are permitted to enter the designated mailroom work area, and to handle the mail.

The Supply Room is located within the mailroom located on street level by the 66th street entrance. Mailroom hours are available from 9am to 4pm. We have select common items in the supply room and other less common items are available for ordering. If you have a large order or would like to request specialty supplies, please email [email protected] for assistance. Supplies are for staff and office use only.

Facilities Leadership is the only authorized agent to distribute keys to rooms in the Juilliard building. Faculty and staff members, and students who are authorized to hold keys, should never give or lend their keys to anyone else. Non-affiliated individuals – even if they have borrowed a key from an authorized student, or a colleague – will not be allowed to enter the building unless their host has pre-authorized their entry.

Any student found with an unauthorized key is subject to disciplinary action or dismissal.

For Extension

The Extension Office will provide the appropriate keys to faculty members as needed. Faculty members are required to return those keys to the Extension office at the end of the semester or academic year. Faculty and staff members should never give or lend their keys to anyone else. Non-affiliated individuals will not be allowed to enter the building unless their host has registered and pre-authorized their entry in Proxylick.