We look forward to seeing you at Juilliard this performance season. We also remain committed to the highest standards of health and safety for our students, faculty, staff, and guests, and ask that you take note of the following COVID-19 policies, which apply to everyone visiting Juilliard.
For the full performance schedule and to purchase tickets when they are available, please visit our performance calendar.
The Juilliard Box Office is currently operating remotely and may be reached at (212) 769-7406 or via email at [email protected] Box Office hours are Monday-Friday, 10am-6pm
Visitor Health and Safety Policies
All visitors to Juilliard are required to be fully vaccinated against COVID-19.
Please be aware that those not currently eligible for vaccination, including children under 12 years of age, are not permitted to attend Juilliard performances at this time.
Proof of vaccination can be shown via any of the following free mobile apps:
PLAN AHEAD! Please download one of these apps and upload your vaccination card/information before arriving at Juilliard.
If you are unable to use one of the apps, you may present a paper vaccination card together with a government-issued ID to a member of our Front-of-House staff.
All visitors are required to wear appropriate face coverings while visiting Juilliard School or Lincoln Center facilities. For information on proper mask usage, please refer to CDC guidelines.
If you feel sick, have been exposed to COVID-19, or have been ordered by a public health authority to quarantine or isolate, please do not enter any Juilliard facility until medically cleared. We also ask that you refrain from visiting campus if you, or anyone in your household, has had a fever, flu-like symptoms, or any COVID-19 symptoms within the previous 14 days.
These policies and guidelines will continue to evolve and are subject to change. Bookmark this page for the latest guidelines.
COVID-19 Liability Waiver
Juilliard is very concerned for your health and safety as well as the health and safety of the Juilliard community. An inherent risk of exposure to COVID-19 exists in any place where people gather, including without limitation the risk of illness, injury, disability, and death. Although Juilliard has implemented reasonable health and safety measures to mitigate the risk of COVID-19 on campus, Juilliard cannot guarantee a COVID-19-free environment. By entering the Juilliard campus and attending on-campus events, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness, including without limitation exposure to COVID-19, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted, and you hereby waive any and all claims and potential claims against The Juilliard School.
Juilliard Box Office
Frequently Asked Questions
1. What are the box office hours?
The Juilliard box office is currently operating remotely until further notice. The hours of operation are Monday-Friday, 10am-6pm.
2. How can I contact the box office?
The box office can be reached via phone at (212) 769-7406 or via email at [email protected].
3. E-Ticket Information
An electronic ticket (e-ticket) can be presented via smart device or printed at home for entry access. The e-ticket(s) will be emailed to you at the time of purchase. You can also access your e-tickets through your account at any time.
4. Refunds/ Exchanges
All sales are final. Refunds are only allowed in limited circumstances, as explained in the Canceled, rescheduled, or postponed performance policy section.
5. Can’t use your tickets? Here’s how to donate them.
To donate tickets you cannot use, please contact the box office at [email protected] or (212) 769-7406.
6. Juilliard student/faculty/staff ticket information
Juilliard students, faculty, and staff may obtain their complimentary and discounted tickets by logging into the Spektrix ticketing system via Juilliard’s Performance Calendar or by visiting juilliard.edu/account and using their Juilliard credentials.
7. Non-Juilliard student ticket policy
Non-Juilliard students may purchase student-priced tickets with proof of valid full-time student status. Please email [email protected] to set up a student account.
8. Military discount information
Military veterans and active-duty military personnel may purchase discounted tickets. Proof of status is required. Email [email protected] for account setup.
9. Group ticket information
Groups of 10 or more may receive discounted tickets to the event if available provided all tickets are purchased together. Payments are due at the time of reservation. Groups may be seated in any section of the venue, pending ticket availability. Discounts will be applied automatically in the cart of the person purchasing all tickets. Contact the Juilliard box office at (212) 769-7406 or [email protected] for more information.
11. Accessibility Information
Accessible seats are designated spaces reserved for patrons with accessibility needs or disabilities. There are no fixed seats in these locations and the adjacent seat is allocated for a companion. Use by nondisabled persons is prohibited and may result in forfeiture of tickets and any associated costs.
For further information or assistance, please contact the box office at (212) 769-7406 or [email protected].
12. Different types of ticketed events
a. Free, no tickets required
b. Free, tickets required
c. Paid, tickets required
13. Livestreamed and on-demand performances
Many Juilliard performances are also available via livestream at juilliard.edu/calendar. You can filter for the “Live Streaming” performance type. Performances that are available on demand can be found in Juilliard’s media gallery.
14. Tickets to Juilliard events in other venues
Tickets for Juilliard concerts in Alice Tully Hall, David Geffen Hall, and Carnegie Hall, and any other outside venues may be secured at the box offices located at the respective venues. The Juilliard performance calendar provides information and a link to those box offices.
15. Code of conduct
Patrons must comply with the venue’s applicable rules, policies, terms, and conditions. The venue reserves the right, without refund, to refuse admission to or eject any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with venue rules.
16. What to do if a performance is sold out
If a performance is sold out, please continue to check online to see if tickets become available as we get closer to performances. Juilliard does not have a standby line or a waiting list for sold-out performances.
17. Canceled, rescheduled, or postponed performance policy
If a performance is canceled, rescheduled, or postponed, Juilliard may at its discretion refund the tickets, or patrons can donate their tickets to help support Juilliard’s educational mission.
18. How to get to Juilliard
Please see juilliard.edu/directions for more information on public transportation to Juilliard and parking options.
19. How can I become a member?
When you become a member of Juilliard, you not only receive perks that will enlighten your life, but you also support the next generation of performing artists. Memberships begin at $100 per year. Learn more.
20. House management information
a. Age restrictions
Children under the age of 5 are not permitted in Juilliard’s theaters.
All photography and video/audio recordings of events are strictly prohibited. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means; resell views of any virtual event; or allow others to log into your account for the purpose of watching a virtual event.
c. Juilliard venues
Learn more about Juilliard venues.
d. Content and production warnings
Juilliard uses reasonable efforts to relay content and production warnings before the performance whenever possible.
e. Bag/coat check
All ticket holders and their belongings may be subject to search when entering the venues. Any item that the organizer or venue security personnel considers a security risk or that may be used to damage the venue or interfere with the event will be confiscated.
d. Late seating
Late seating is not permitted except at the discretion of management.
e. Lost and found
If you have misplaced an item before, during or after a performance, you may report it by calling (212) 799-5000.
f. Fire safety regulations
Fire safety regulations require that aisles are kept clear of obstruction, including mobility assistive devices.
g. Food and beverages
No food or beverages are allowed in Juilliard venues.
Ticketing Terms and Conditions
Please note that while some of the events listed on the site may appeal to children, the site is not targeted at children under the age of 13. We strongly encourage all parents and guardians to monitor their children’s internet use. If you use the site, you affirm you are at least 13 years old.
Code of Conduct
You agree that you will comply with all applicable laws, rules and regulations, and that you will not:
Restrict or inhibit any other person from using the site.
Use the site for any unlawful purpose.
Express or imply that any statements you make are endorsed by us, without our prior written consent.
Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company.
Submit or provide links to (a) any content or information that is unlawful, fraudulent, libelous, defamatory, or otherwise objectionable, or infringes our or any third party's intellectual property or other rights; (b) any non-public information about companies without authorization; or (c) any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities or other unsolicited commercial communication.
Submit or provide links to any postings containing material that (a) could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful or otherwise objectionable; (b) includes the image or likeness of individuals under 18 years of age; (c) encourages or otherwise depicts or glamorizes drug use (including alcohol and cigarettes); (d) characterizes violence as acceptable, glamorous or desirable; (e) contains any personal contact information or other personal information identifying any third party; or (f) harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age, or disability.
Engage in spamming or flooding.
Harvest or collect information about site users.
Order, or attempt to order, a number of tickets for an event that exceeds the stated limit for that event.
Use any password or code to participate in a presale or other offer on the site if you did not receive the password or code from Juilliard, or if you otherwise violate the terms of the presale or offer.
Please review our Ticket Purchase Policy, which also govern your purchase of any tickets or other purchases through the Site, including any refunds or exchanges.
In continuing to complete your purchase, you are agreeing to comply with and be bound by the following terms & conditions and affirming your understanding of the following as it applies to the sales agreement.
We may impose conditions on your use of any coupon, promotional code, credit, or gift card. You must pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred, including any applicable taxes. You may only use credit or debit cards, gift cards or vouchers that belong to you or to people who expressly authorize you to use such payment methods.
You may not attempt to conceal your identity by using multiple internet protocol addresses, email addresses, or any other means to purchase tickets.
Juilliard will not be held liable if you do not comply with laws related to your transactions. We may provide law enforcement with information you provide to us related to your transactions to assist in any investigation or prosecution.
If we are unable to verify or authenticate any information you provide, or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be canceled. We may also refuse to honor all pending and future ticket purchases made with those credit card or bank accounts and/or via any online accounts associated with those credit card or bank accounts, and prohibit you from making future ticket purchases.
You cannot use ticket bot technology to search for, reserve, or purchase tickets through the site. For the avoidance of doubt, this specifically prohibits you from using automated ticket purchasing software and circumventing any security measure, access control system, or other technological control or measure that is used to enforce posted event ticket purchasing limits or maintain the integrity of posted online ticket purchasing order rules.
If you have any questions, comments or complaints regarding these Terms and Conditions or the site, please contact the box office at (212) 769-7406 or [email protected].
Ticket Purchase Policy
We accept several methods of payment to accommodate your needs, including American Express, Visa, MasterCard, Discover, cash, and check.
Order Confirmation: Once you have submitted payment information online and your ticket purchase is successful, you will receive an order confirmation and an email with your e-tickets attached. If you are not able to locate your e-tickets in your inbox, please check your spam/junk folder.
Unable to Confirm Tickets: If you do not receive an order confirmation email and an email with e-tickets attached after submitting payment information and checking out (especially if you experience an error message or service interruption), it is your responsibility to confirm with the Juilliard Box Office that your order has been placed. Juilliard is not responsible for any loss you may incur if you fail to confirm with us before the event and in time to remedy the situation.
An e-ticket can be presented via smart device or printed at home for entry access. You can also access your e-tickets on your account at any time.
Charges and Fees
By completing a purchase for tickets, membership or other merchandise, you agree to pay, in addition to the price for the product, other fees and charges that we may impose, including but not limited to, convenience fees, processing fees, method of delivery fees and other miscellaneous fees. The amount of each fee may vary, depending on the product you purchase and the method you select to receive your item.
Fees and charges, including (but not limited to) charges for issuance, convenience, handling, processing, shipping, delivery, (including but not limited to, other courier delivery), and any other miscellaneous charges assessed by us represent, among other things, the costs we incur in providing our goods and services to you. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees.
Account, Order and Billing Information Verification
All information on accounts and orders must be valid and is subject to verification. Orders are subject to credit card approval and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, or other account or billing information—are subject to cancelation. If your order is canceled for any of the foregoing reasons, we may release your tickets to another purchaser without further notice to you.
Tickets for accessible seats (i.e., seats to accommodate wheelchairs and companion seats) are designated spaces reserved solely for patrons with accessibility needs or disabilities. There are no fixed seats in these locations and the adjacent seat is allocated for a companion. Use of accessible seats by non-disabled persons is prohibited and may result in forfeiture of tickets and removal from the venue.
For further information or assistance, please contact the box office via phone at (212) 769-7406 or via email at [email protected].
Number of Tickets / Ticket Limits
To discourage unfair ticket buying practices, you may only purchase a specified number of tickets for each event. This ticket limit is posted during the purchase process and verified with every transaction. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel any or all orders and tickets, in addition to prohibiting future ticket purchases. Any tickets canceled due to violating the posted ticket limit will be refunded at face value, excluding any applicable fees. This includes all orders associated with the same name, e-mail address, billing address, credit card number, or other information.
If your tickets are eligible for transfer to another person, you can transfer them digitally from your online account.
Please note that transferred tickets can be canceled at any time if we determine that they were obtained fraudulently or otherwise in violation of our policies.
Unlawful Resale of Tickets
Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to resale of counterfeit tickets or copies of tickets, may result in seizure and cancelation of the tickets without compensation. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us.
Canceled, Postponed, and Rescheduled Events
Occasionally, events are canceled, postponed, rescheduled to a different date or time, or moved to a different venue:
If the event is canceled, postponed, rescheduled, or moved, the purchaser will have the option of choosing either a refund or a donation to Juilliard in the amount of the ticket price. Any refund and/or donation policies are determined on an event-by-event basis and may be subject to limitations. If the event is approved for refunds and/or donations, we will send you a notification via email explaining your options, and you may submit a request for a refund or donation.
If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event and inform you of any refund, donation, or exchange procedures. For the exact status on any particular canceled, postponed, rescheduled, or moved event, please check the event information online or contact our box office at (212) 769-7406 or via email at [email protected]
We will not be liable for travel or any other expenses that you or anyone else incur in connection with a canceled, postponed, rescheduled, or moved event.
Refunds, Credits and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Exchanges and refunds will not be issued after ticket purchase except in limited circumstances, as explained in this section and the section on Canceled, Postponed, and Rescheduled Events. Physical tickets that are lost, stolen, damaged or destroyed will not be replaced.
Refunds. If a refund is issued, it will be credited to the original method of payment used at the time of purchase. We cannot issue a refund to a different credit or debit card. If your credit card or debit card number has changed but is for the same account (e.g., a new card has been issued for the same account), the refund will be credited to that account.
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats/rows are added, or if seats change as a result of a venue change after purchase.
Prices are subject to change, and we will not refund the difference between the original price and the sale price, if any.
Donations. To donate tickets you cannot use, please contact the Juilliard box office via email at [email protected] or by phone at (212) 769-7406.
All requests for a refund or donation are final and cannot be changed once initiated.
Merchandise. All merchandise purchases are final.
Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchase, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets. Should you do so, your tickets are subject to immediate cancelation, and we may in our sole discretion refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made; prohibit future purchases from all persons in whose name the credit card accounts exist; and prohibit purchases by any person who accesses any associated online account or credit card or who otherwise breaches this provision.
Pricing and Possible Errors
If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the site or otherwise communicated to you), or if you are able to order a ticket before its scheduled on-sale or presale date or a ticket that was not supposed to have been released for sale, then we have the right to cancel that ticket (or the order for that ticket) and refund the purchase price to you. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the site. We will not be liable for travel or any other expenses that you or anyone else incur in connection with such errors. If a refund is processed in error or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.
When ordering tickets online with us, please ensure you are searching for tickets and placing an order using only one browser window. Searching for tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration.
Compliance With Venue Policies
You agree to comply with the venue’s applicable rules, policies, terms, and conditions. Juilliard reserves the right, without refund of any amount paid, to refuse admission to or eject any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who otherwise fails to comply with venue rules.
Recording, Transmission, and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after a performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from or compensation to you or anyone acting on your behalf. In the case of virtual events, you may view the virtual event solely for your own personal purposes.
You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
Consent to Search
You and your belongings may be searched upon entry to the event. You expressly consent to such searches and waive any related claims that may arise in connection with those searches. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Certain items are prohibited on the premises, including without limitation: firearms, alcohol, drugs, and controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers.
Fire Safety Regulations
Fire safety regulations require that aisles are kept clear of obstruction, including mobility assistive devices.