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Public Safety Welcome

Dear Members of the Juilliard Community,

Welcome Back to Juilliard!

The following is a brief note to familiarize you with some of the important security and safety operations on the Juilliard campus as well as provide other important security-related information. Please contact Adam Gagan, Director of Public Safety, if you have any further questions ( We also encourage you to visit the Public Safety webpage at your convenience.

The Juilliard Public Safety Department

The Juilliard Department of Public Safety is responsible for safety and security within the Irene Diamond Building. Your safety and security is our number one priority. In addition to the managerial staff, the PublicSafety team consists of uniformed officers who are licensed by the State of New York and are trained to respond to emergencies. Please note that Lincoln Center Security is responsible for security in the Rose Building, and Lincoln Center Security officers are always present in the Rose Building lobby and at the entrance to the 11th& floor.

The Irene Diamond Building has two public entrances/exits on 65th Street (the main entrance) and 66th Street (by the Juilliard Bookstore). Security officers are located at the 65th and 66th Street entrances during the day, and at least one officer is always present at the Main Desk. Please do not hesitate to approach any Juilliard security officer if you have a question or a security concern.

The Public Safety Main Desk can always be reached via one of the following methods:

  • Dial (212) 496-4911 from any phone
  • Dial ext. 246 or 247 from a Juilliard landline
  • Use the RED phones located throughout the building

The Juilliard ID Card and Irene Diamond Building Access

Your Juilliard-issued ID enables you to enter and exit public entrances, access various locations within the building and to use the practice rooms. Please carry your Juilliard-issued ID at all times when inside the building and never lend your ID to anyone for any reason. Please report a lost or stolen ID immediately to any Public Safety Department representative.

The building hours are as follows:

  • Weekdays: 8 am-12 midnight
  • Saturdays: 8 am-11 pm
  • Sundays: 11 am-11 pm

The Department of Public Safety has recently embarked on a program to enhance security within the building by restricting access at certain times to internal areas via access control technology. When these restrictions become effective, your Juilliard-issued ID will be required to move between floors. Testing on our new system is continuing, and we will send a follow-up email to the Juilliard community in advance of the system becoming operational.

Fire Safety Evacuation Drills

Juilliard conducts periodic evacuation drills in accordance with the New York City Fire Code. Please familiarize yourself with exits and stairways inside the Irene Diamond Building. During a drill, listen to all public address system announcements and follow the instructions of designated staff.

Medical and Life-Threatening Emergencies


If possible, and after the call to 9-1-1, contact the Department of Public Safety and provide your current location. A Juilliard Public Safety officer will be dispatched to provide assistance.

General Security and Safety Awareness

Crime statistics show that New York City is one of the safest cities in the United States. In addition, the Upper West Side of Manhattan in the vicinity of Lincoln Center is considered to be a safe neighborhood within New York City. However, crimes do occur as in any major metropolis. Just recently there were two reported instances of women being assaulted and robbed near Juilliard. Therefore, it is important to be careful and use good judgment when walking in the city especially after dark.

More populated streets are generally safer than more secluded areas. Specifically, Broadway and areas to the east of Juilliard are often well populated until late in the evening. In contrast, Amsterdam Avenue and streets west of Juilliard tend to be more isolated and therefore should be avoided after dark.

As a general security best practice it is never advisable to walk alone on any isolated street late at night. Walking with a companion is always the preferred option and busier streets are better. In addition, if you intend to leave the Juilliard campus for an extended period, let someone at Juilliard know your destination, when you intend to return and the best way to contact you.

The New York City subway system operates all day and every day of the year. It is a very convenient and inexpensive way to travel around the city. It too is relatively safe but is not completely without risks. The following are security and safety practices to follow when traveling on the subway:

  • Always stay behind the yellow line on the subway platform.
  • Pay attention to what is going on around you when on the train or on the platform.
  • Do not give money to panhandlers and keep valuables hidden.
  • Sit in a populated subway car or travel in a group if using the subway late at night.
  • If you are threatened by someone or feel ill, ask a New York City Transit Authority worker or New York City police officer for assistance.

Again, crime in the New York City subway system is relatively rare, but caution and common sense should always be practiced. 

Active Shooter Scenarios

Although the likelihood of a violent intruder inside the Irene Diamond Building is low, it is best to be prepared for any eventuality. To that end, the Juilliard Department of Public Safety has taken measures to address this threat. Specifically, we often employ uniformed New York City Police officers to be present within the building. We maintain close contact with Lincoln Center Security who has a large security presence on the Lincoln Center campus. We have also upgraded the School’s emergency communication systems to ensure building-wide notification in the event of an emergency.

The following is the protocol to follow in the event a violent person with a weapon is inside the building:

RUN: Leave the building as quickly as possible. Find the nearest exit and proceed outside to safety.

HIDE: If leaving the building is not possible or is unsafe, locate a nearby room and hide. It is preferable to hide in a room that locks, e.g., practice rooms and some rest rooms, but this may not be an option. If the door does not lock, use furniture or another heavy object to barricade the door. Keep absolutely quiet and silence your mobile phone. Listen to the public address (PA) system for an announcement that it is safe to leave or follow the instructions of the police who will be arriving shortly.

FIGHT: As a last resort, and if and only if your life is in imminent danger, you should defend yourself in any way possible. Look for an object to throw or use a make-shift weapon and fight as aggressively as possible for as long as necessary. To reiterate, you should only fight if running and hiding are not possible.

Please also take a moment to watch this helpful video on active shooters that was prepared by Yale University.

Useful Contact Information

Irene Diamond Building: 60 Lincoln Center Plaza, New York, NY 10023

Juilliard Public Safety Main Desk: (212) 496-4911

Juilliard Director of Public Safety: Adam Gagan, Room 230, extension 531 (

Lincoln Center Security Central Command: (212) 875-5520

Rose Building 11th Floor Security Desk: (212) 875-5481

New York City Police Department (NYPD) 20th Precinct: (212) 581-6411 (non-emergency), 120 W. 82nd Street


The Department of Public Safety again welcomes you back to Juilliard. We look forward to seeing you in the coming year, and invite you to reach out to any member of our staff with any questions or concerns.

Last Updated Thursday, Jan. 10, 2019, 12:10PM